Note to the reader: The reason for this Bi-titled piece will be evident once you read the letter that i has emailed to Tata Communications' Customer Care. FYI - I still don't have any internet connection.
To whomsoever it may concern,
I received a very amusing message from your marketing services a few days ago... It contained information of how i could have my own domain on the internet. It was amusing because i haven't had an active internet connection since April 7, 2008.
After informing you about my problem, with account antiklimax@vsnl.net, on several occasions... I have received no resolution. And just so that you are wondering how i'm able to send you this email - Thankfully we still have cyber cafes.
I called on the 8th of April and your operator assured me that my problem would be resolved within 24 hours. I had learned, from the many times that i had called in the past, that even though we're informed about the 24-hour time frame nothing really happens.
So i called back 72 hours later to inquire about the status of my complaint and the agent i spoke with seemed to think that i was deaf or unable to understand what he was saying. Somehow he answered all my questions with - "Sir, as i have informed you this matter is under investigation and we would not be able to tell you how long it will take." All i could do was hang up because, as always, nothing is ever achieved from talking to your customer care agents.
I called a few days later with the intention of talking with one of your managers to get this resolved. Your agents denied this request, saying that there was no manager available and that they could only get the call connected with a Team Leader. He put the call on hold and the line dropped. I called back... Stated the reason for the call again... Got placed on hold again and the call dropped again. There are only 2 things that i can make of this - 1) Your customer care line is as bad as your broadband connection. 2) Your Agent or Team Leader consciously disconnected my call.
I have been a customer with your company since March last year and i can only say that you are, by far, the most appalling Internet Service Provider i have ever subscribed to. I have to keep my fingers crossed each time i log in because there is no guarantee that i will get instant access. Your customer care is outrageous and your agents are incompetent and lame. You have the audacity to send me a promotions message when i've not had internet connection for nearly a month.
I chose your connection and tariff because i thought it was a good deal and economical, but i have spent more money calling your customer services, performing the same troubleshooters, being placed on hold, taking down complaint numbers for issues that never get resolved or are bound to happen again.
If this is your idea to help me to get used to being without an internet connection... Let me tell you, it's working... And i'd be the biggest fool on earth if i were to ever extend my subscription with you lot again. And if you are thinking - "Oh he's not going to subscribe with us anyways, why bother, we've got his money already!" Think again! I won't hesitate to forward this mail to daily newspapers and tabloids... I'm sure some of them will find this email amusing and fitting enough to be printed for their readers.
I really have no expectations from you and i can't see how you will redeem yourself for your sub-standard service, your incompetence, my wasted time, all my work that was delayed and the money i spent calling your customer services. You have 3 days from today to reinstate my internet connection, failing which, i will make good on my threat. I do not wish to be contact/disturbed on my phone and you'd just prove yourself to be greater fools if you reply to this email... Who knows when i'll get to read it?
I'm sure I'm not asking much when i say - "Give me the service I've paid for".
Frustratedly,
Maxim Wen.
